Frequently Asked Questions

Frequently Asked Questions

  • General

  • Results

  • Shipping

  • Returns & Warranty

  • Usage

Do you have any before & after photos?

Yes! You can explore our before & after results to see how skin can visibly improve with consistent use of the SOLARAE Wand. Results vary from person to person depending on skin type, age, routine, and frequency of use.

Do you offer any guarantees?

Yes. We want you to feel confident when trying SOLARAE. Your purchase is covered by our 30-Day Money-Back Guarantee, giving you time to experience the wand as part of your skincare routine.

 

Your SOLARAE Wand also comes with a 1-year warranty for additional peace of mind.

Can I use the SOLARAE Wand with my own skincare products?

Yes. The SOLARAE Wand can be incorporated into your existing skincare routine. We recommend applying a compatible water-based serum before use to help the wand glide comfortably across the skin and support good contact with the device.

 

Avoid using thick, oil-based products before your treatment, as they may interfere with the device’s contact with the skin.

Is the SOLARAE Wand travel-friendly?

Absolutely. The SOLARAE Wand is compact, lightweight, and rechargeable, making it easy to take your skincare ritual wherever you go.

 

Simply charge your device before travelling and pack it safely with your skincare essentials.

Do I have to use a serum with the SOLARAE Wand?

We recommend applying a serum before using your SOLARAE Wand. It helps the device glide smoothly over the skin and provides the contact needed for a comfortable treatment.

 

For the best experience, choose a lightweight, water-based serum and apply an even layer before beginning your routine.

What are the benefits of SOLARAE’s technologies?

The SOLARAE Wand combines four skincare technologies in one device, each bringing something different to your routine.

 

Red Light Therapy (630nm) helps support smoother, firmer-looking skin and soften the appearance of fine lines. Therapeutic Warmth provides a gentle, soothing sensation during treatment. Galvanic Current works alongside your skincare routine and supports product application, while Facial Massage uses gentle vibrations to leave the skin feeling refreshed and revitalized.

 

Together, they create one simple at-home ritual designed to support smoother, firmer and more radiant-looking skin.

When will I see results?

Everyone’s skin is different, so results can vary. Some people may notice their skin looking more refreshed and radiant early on, while changes in the appearance of fine lines, firmness, and overall skin texture can take longer.

 

For best results, we recommend using your SOLARAE Wand consistently 3–5 times per week and giving your skin at least 6–8 weeks to show visible changes.

What type of results can I see with the SOLARAE 4-in-1 Skincare Wand?

With consistent use, the SOLARAE Wand is designed to help your skin look smoother, firmer, brighter, and more refreshed.

 

Over time, you may notice a visible improvement in the appearance of fine lines and wrinkles, skin firmness, puffiness, uneven-looking texture, and overall radiance.

 

Results vary from person to person, and consistency is key to getting the most out of your SOLARAE routine.

Do you offer tracked shipping?

Yes! We offer fast & tracked shipping so you can follow your SOLARAE order every step of the way. 

 

Once your order has been dispatched, you’ll receive your tracking information via email and can follow your package right to your door.

How quickly do you ship?

We aim to get your SOLARAE order on its way as quickly as possible. Orders are typically processed within 1–2 business days.

 

Once your order has shipped, you’ll receive a shipping confirmation and tracking information so you can follow your package every step of the way.

Do you ship internationally?

Yes! SOLARAE ships internationally to selected countries. Available shipping options and costs will be displayed at checkout based on your delivery address.

 

Please note that delivery times may vary depending on the destination, and customs duties, taxes or import fees may apply depending on your country.

What is your return policy?

We want you to feel confident in your SOLARAE purchase. That’s why we offer a 30-day money-back guarantee. 

 

If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.

 

Simply contact our customer care team and we’ll guide you through the return process.

How does your 1-year warranty work?

Every SOLARAE Wand comes with a 1-year warranty covering manufacturing defects and device faults under normal use.

 

If you experience an issue with your wand during the warranty period, simply contact our customer care team with your order details and we’ll help you find the right solution.

How do I use the SOLARAE 4-in-1 Skincare Wand?

Start with clean, dry skin and apply a lightweight, water-based serum. Gently glide the SOLARAE Wand across your face using slow, upward and outward motions, focusing on areas such as the forehead, cheeks, around the eyes and jawline.

 

For best results, use your wand 3–5 times per week as part of your regular skincare routine.

How long should each treatment take?

A SOLARAE session only takes a few minutes. Gently work across the areas you want to target without repeatedly treating the same area for too long. Follow the recommended treatment time in your device instructions.

Do I need to apply serum before using the wand?

Yes, we recommend applying a lightweight, water-based serum before your treatment. This helps the wand glide comfortably across your skin and provides good contact between the device and your skin.

Which areas of my face can I use it on?

The SOLARAE Wand can be used across areas such as your forehead, cheeks, jawline and around the eye area. Always use gentle movements and avoid direct contact with the eyes, eyelids, broken or irritated skin.

How often should I use my SOLARAE Wand?

For best results, we recommend using your SOLARAE Wand 3–5 times per week. Consistency is key, and visible changes in your skin may develop gradually over several weeks.

  • General

  • Results

  • Shipping

  • Returns & Warranty

  • Usage

Do you have any before & after photos?

Yes! You can explore our before & after results to see how skin can visibly improve with consistent use of the SOLARAE Wand. Results vary from person to person depending on skin type, age, routine, and frequency of use.

Do you offer any guarantees?

Yes. We want you to feel confident when trying SOLARAE. Your purchase is covered by our 30-Day Money-Back Guarantee, giving you time to experience the wand as part of your skincare routine.

 

Your SOLARAE Wand also comes with a 1-year warranty for additional peace of mind.

Can I use the SOLARAE Wand with my own skincare products?

Yes. The SOLARAE Wand can be incorporated into your existing skincare routine. We recommend applying a compatible water-based serum before use to help the wand glide comfortably across the skin and support good contact with the device.

 

Avoid using thick, oil-based products before your treatment, as they may interfere with the device’s contact with the skin.

Is the SOLARAE Wand travel-friendly?

Absolutely. The SOLARAE Wand is compact, lightweight, and rechargeable, making it easy to take your skincare ritual wherever you go.

 

Simply charge your device before travelling and pack it safely with your skincare essentials.

Do I have to use a serum with the SOLARAE Wand?

We recommend applying a serum before using your SOLARAE Wand. It helps the device glide smoothly over the skin and provides the contact needed for a comfortable treatment.

 

For the best experience, choose a lightweight, water-based serum and apply an even layer before beginning your routine.

What are the benefits of SOLARAE’s technologies?

The SOLARAE Wand combines four skincare technologies in one device, each bringing something different to your routine.

 

Red Light Therapy (630nm) helps support smoother, firmer-looking skin and soften the appearance of fine lines. Therapeutic Warmth provides a gentle, soothing sensation during treatment. Galvanic Current works alongside your skincare routine and supports product application, while Facial Massage uses gentle vibrations to leave the skin feeling refreshed and revitalized.

 

Together, they create one simple at-home ritual designed to support smoother, firmer and more radiant-looking skin.

When will I see results?

Everyone’s skin is different, so results can vary. Some people may notice their skin looking more refreshed and radiant early on, while changes in the appearance of fine lines, firmness, and overall skin texture can take longer.

 

For best results, we recommend using your SOLARAE Wand consistently 3–5 times per week and giving your skin at least 6–8 weeks to show visible changes.

What type of results can I see with the SOLARAE 4-in-1 Skincare Wand?

With consistent use, the SOLARAE Wand is designed to help your skin look smoother, firmer, brighter, and more refreshed.

 

Over time, you may notice a visible improvement in the appearance of fine lines and wrinkles, skin firmness, puffiness, uneven-looking texture, and overall radiance.

 

Results vary from person to person, and consistency is key to getting the most out of your SOLARAE routine.

Do you offer tracked shipping?

Yes! We offer fast & tracked shipping so you can follow your SOLARAE order every step of the way. 

 

Once your order has been dispatched, you’ll receive your tracking information via email and can follow your package right to your door.

How quickly do you ship?

We aim to get your SOLARAE order on its way as quickly as possible. Orders are typically processed within 1–2 business days.

 

Once your order has shipped, you’ll receive a shipping confirmation and tracking information so you can follow your package every step of the way.

Do you ship internationally?

Yes! SOLARAE ships internationally to selected countries. Available shipping options and costs will be displayed at checkout based on your delivery address.

 

Please note that delivery times may vary depending on the destination, and customs duties, taxes or import fees may apply depending on your country.

What is your return policy?

We want you to feel confident in your SOLARAE purchase. That’s why we offer a 30-day money-back guarantee. 

 

If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.

 

Simply contact our customer care team and we’ll guide you through the return process.

How does your 1-year warranty work?

Every SOLARAE Wand comes with a 1-year warranty covering manufacturing defects and device faults under normal use.

 

If you experience an issue with your wand during the warranty period, simply contact our customer care team with your order details and we’ll help you find the right solution.

How do I use the SOLARAE 4-in-1 Skincare Wand?

Start with clean, dry skin and apply a lightweight, water-based serum. Gently glide the SOLARAE Wand across your face using slow, upward and outward motions, focusing on areas such as the forehead, cheeks, around the eyes and jawline.

 

For best results, use your wand 3–5 times per week as part of your regular skincare routine.

How long should each treatment take?

A SOLARAE session only takes a few minutes. Gently work across the areas you want to target without repeatedly treating the same area for too long. Follow the recommended treatment time in your device instructions.

Do I need to apply serum before using the wand?

Yes, we recommend applying a lightweight, water-based serum before your treatment. This helps the wand glide comfortably across your skin and provides good contact between the device and your skin.

Which areas of my face can I use it on?

The SOLARAE Wand can be used across areas such as your forehead, cheeks, jawline and around the eye area. Always use gentle movements and avoid direct contact with the eyes, eyelids, broken or irritated skin.

How often should I use my SOLARAE Wand?

For best results, we recommend using your SOLARAE Wand 3–5 times per week. Consistency is key, and visible changes in your skin may develop gradually over several weeks.

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