Shipping & Returns

We want your SOLARAE experience to be simple from the moment you place your order to the moment it arrives.

SHIPPING

Where do you ship?

We currently ship to selected countries within the European Union. Available shipping destinations will be displayed at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. You will always see the exact shipping cost before completing your purchase.

How long does delivery take?

Orders are typically processed within 1–5 business days.

Estimated delivery times after dispatch may vary depending on the destination and carrier. Delivery estimates shown at checkout are provided for guidance and may be affected by circumstances outside our control, such as carrier delays, public holidays or unusually high order volumes.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect shipping information

Please make sure your delivery information is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@solarae.eu. We will do our best to help, but we cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

Where do you ship?

We currently ship to selected countries within the European Union. Available shipping destinations will be displayed at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. You will always see the exact shipping cost before completing your purchase.

How long does delivery take?

Orders are typically processed within 1–5 business days.

Estimated delivery times after dispatch may vary depending on the destination and carrier. Delivery estimates shown at checkout are provided for guidance and may be affected by circumstances outside our control, such as carrier delays, public holidays or unusually high order volumes.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

Incorrect shipping information

Please make sure your delivery information is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible at hello@solarae.eu. We will do our best to help, but we cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

RETURN

30-Day Money-Back Guarantee

We want you to feel confident when shopping with SOLARAE.

That’s why we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To start a return, contact us at hello@solarae.eu with your order number and we’ll provide you with the return instructions.

Return Conditions

To be eligible for a return under our 30-day money-back guarantee, the product must be returned with all included accessories and components.

To qualify for our 30-Day Money-Back Guarantee, the product must be returned in good condition with all original components and accessories.

Normal signs of use resulting from reasonable testing of the product are acceptable.

SOLARAE reserves the right to reject a return under the 30-Day Money-Back Guarantee if the product is returned damaged, excessively scratched, broken, incomplete, improperly handled, or shows signs of misuse, accidental damage, or use contrary to the provided instructions.

Products returned with missing essential components or accessories may also be ineligible for a refund under this guarantee.

This voluntary 30-Day Money-Back Guarantee is provided in addition to, and does not affect, your statutory consumer rights.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the cost of returning the product is the responsibility of the customer.

Please contact us at hello@solarae.eu before sending your return.

We will provide you with the correct return instructions and return address.

We recommend using a trackable shipping service.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Your EU Right of Withdrawal

Our 30-day money-back guarantee is in addition to your statutory rights.

If you are a consumer in the European Union, you generally have a legal right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to the conditions and exceptions provided by applicable law.

Nothing in our 30-day money-back guarantee limits or replaces your statutory consumer rights.

Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, please contact us at hello@solarae.eu as soon as possible.

Include your order number and, where appropriate, photos or videos showing the issue so we can assist you.

30-Day Money-Back Guarantee

We want you to feel confident when shopping with SOLARAE.

That’s why we offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To start a return, contact us at hello@solarae.eu with your order number and we’ll provide you with the return instructions.

Return Conditions

All returned products are inspected upon receipt.

To qualify for a full refund under our 30-Day Money-Back Guarantee, the product must be returned with all original accessories, components, instructions and, where reasonably possible, the original packaging.

Please take reasonable care of the product while it is in your possession. We reserve the right to take into account any loss in value resulting from damage or handling beyond what is reasonably necessary to inspect or try the product.

This guarantee does not affect any statutory consumer rights you may have under applicable EU or national consumer protection law.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the cost of returning the product is the responsibility of the customer.

Please contact us at hello@solarae.eu before sending your return.

We will provide you with the correct return instructions and return address.

We recommend using a trackable shipping service.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Your EU Right of Withdrawal

Our 30-day money-back guarantee is in addition to your statutory rights.

If you are a consumer in the European Union, you generally have a legal right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to the conditions and exceptions provided by applicable law.

Nothing in our 30-day money-back guarantee limits or replaces your statutory consumer rights.

Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong item, please contact us at hello@solarae.eu as soon as possible.

Include your order number and, where appropriate, photos or videos showing the issue so we can assist you.

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