1-Year SOLARAE Warranty

1-Year SOLARAE Warranty

At SOLARAE, we stand behind the quality of our products.

Your SOLARAE device is covered by our 1-year limited warranty from the date of purchase. 

If your device develops a manufacturing or material defect during the warranty period, please contact us and we’ll be happy to help.

At SOLARAE, we stand behind the quality of our products.

Your SOLARAE device is covered by our 1-year limited warranty from the date of purchase. 

If your device develops a manufacturing or material defect during the warranty period, please contact us and we’ll be happy to help.

At SOLARAE, we stand behind the quality of our products.

Your SOLARAE device is covered by our 1-year limited warranty from the date of purchase. 

If your device develops a manufacturing or material defect during the warranty period, please contact us and we’ll be happy to help.

What does the warranty cover?

Our 1-year limited warranty covers defects in materials or workmanship that occur during normal and intended use of the product.

Depending on the circumstances, an eligible defective product may be repaired or replaced at our discretion.

What is not covered?

The warranty does not cover damage resulting from:

  • Accidental damage, drops or impact
  • Misuse or improper use
  • Failure to follow the product instructions
  • Improper storage or maintenance
  • Water or liquid damage where the product is not designed for such exposure
  • Unauthorized modifications, repairs or disassembly
  • Normal wear and tear
  • Cosmetic damage that does not affect the functionality of the product
  • Loss or theft of the product

How to make a warranty claim?

If you experience an issue with your SOLARAE product during the warranty period, please complete the warranty claim form below. Our Customer Care team will review your request and contact you with the next steps.

 

Please include:

Your order number
A description of the issue
Photos or a short video showing the issue, where applicable

Our customer care team will review your request and provide further instructions.

 

Please do not send your product back before contacting us.

Proof of Purchase

Valid proof of purchase may be required to process a warranty claim.

For products purchased directly from SOLARAE, your order number will usually be sufficient to locate your purchase

What does the warranty cover?

Our 1-year limited warranty covers defects in materials or workmanship that occur during normal and intended use of the product.

Depending on the circumstances, an eligible defective product may be repaired or replaced at our discretion.

What is not covered?

The warranty does not cover damage resulting from:

  • Accidental damage, drops or impact
  • Misuse or improper use
  • Failure to follow the product instructions
  • Improper storage or maintenance
  • Water or liquid damage where the product is not designed for such exposure
  • Unauthorized modifications, repairs or disassembly
  • Normal wear and tear
  • Cosmetic damage that does not affect the functionality of the product
  • Loss or theft of the product

How to make a warranty claim?

If you experience an issue with your SOLARAE product during the warranty period, please complete the warranty claim form below. Our Customer Care team will review your request and contact you with the next steps.

 

Please include:

Your order number
A description of the issue
Photos or a short video showing the issue, where applicable

Our customer care team will review your request and provide further instructions.

 

Please do not send your product back before contacting us.

Proof of Purchase

Valid proof of purchase may be required to process a warranty claim.

For products purchased directly from SOLARAE, your order number will usually be sufficient to locate your purchase

Submit a Warranty Claim

Please complete the form below to submit your warranty claim

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